Telephone Tuesday

If it seems like going back to work the Tuesday after Labor Day is always met with a bombardment of calls and a never ending line of people on hold, it’s not just you. Over the past few years, businesses have experienced the phenomenon known as Telephone Tuesday, when companies receive more inbound calls than on any other day of the year. This includes even Black Friday and Cyber Monday. So why the surge in calls after one of the most relaxing long weekends of the year? According to Marchex, an advertising analytics firm who first noticed the trend, it’s a mix of things. Summer ending, school beginning, and the holidays approaching all encourage people to finally cross things off their to-do lists. Studies have shown that in the last few years, the number of inbound calls surges by between 30 and 50 percent on Telephone Tuesday. So no, it’s not just hard to get back to work after the long weekend. There’s a lot of hard work waiting for you.

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